Returns & Exchanges
At BERNY WATCH, we are committed to your satisfaction and offer a 30-day return window for all timepieces in their original, unworn condition. If your new watch doesn't meet your expectations, we provide a streamlined process for hassle-free returns and exchanges.
Initiate Your Request
Contact our customer support team at support@bernywatch.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original BERNY presentation box, ensuring all protective films, manuals, warranty cards, and tags are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package to our designated quality control center.
Inspection and Refund
Once our technicians verify the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing